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ServiceNow Certified System Administrator Sample Questions (Q322-Q327):

NEW QUESTION # 322
What is the Import Set Table?

A. A repository for Update Set information
B. A table that determines relationships
C. A table where data will be placed, post-transformation
D. A staging area for imported records

Answer: D

Explanation:
InServiceNow, anImport Set Tableis atemporary staging areawhere raw data is storedbefore it is transformed and moved into a target table. It is primarily used indata import processesto ensure data integrity and allow transformation before committing data to production tables.
Stores incoming data from external sources(e.g., CSV files, Excel files, APIs, LDAP, etc.).
Acts as a temporary staging areabefore records are mapped and transformed into atarget table(e.g.,incident, cmdb_ci,problem).
Allows validation and error handlingbefore final data migration.
Uses Transform Mapsto determine how fields in the import set relate to fields in the target table.
Key Functions of an Import Set Table:
Data is importedinto anImport Set Tablefrom an external source.
TheImport Set Table temporarily stores the datawithout affecting existing records.
ATransform Mapis applied to move and modify the data before inserting it into the correct table.
Once transformation is complete, the data is transferred to thetarget table, and the Import Set Table can be cleared.
Example Workflow of an Import Set:
(A) A table where data will be placed, post-transformation - Incorrect
Thetarget table(e.g.,incident,cmdb_ci,problem) holds the dataaftertransformation.
TheImport Set Table is only a temporary staging areabefore transformation occurs.
(B) A table that determines relationships - Incorrect
Relationship tables(e.g.,cmdb_rel_ci) definedependencies between recordsbut are not used for data import.
Import Set Tables do not determine relationships between records.
(C) A staging area for imported records - Correct
Import Set Tables temporarily store incoming recordsbefore processing.
The data is transformed and mappedbefore being inserted into the final target table.
This ensuresdata integrity and consistency.
(D) A repository for Update Set information - Incorrect
Update Sets (sys_update_set) store changes to configurations, such as scripts, workflows, and UI policies.
Import Set Tables are used for data imports, not Update Sets.
Explanation of Each Option:
Always review data in the Import Set Table before applying transformationsto avoid incorrect data entry.
Use Transform Mapsto define field mappings between Import Set Tables and target tables.
Monitor Import Logs(sys_import_set_run) for errors or incomplete data.
Delete old Import Set dataperiodically to improve performance and avoid unnecessary storage usage.
Additional Notes & Best Practices:
ServiceNow Docs: Import Set Overview
https://docs.servicenow.com
ServiceNow Community: Best Practices for Import Set Management
https://community.servicenow.com
References from Certified System Administrator (CSA) Documentation:

NEW QUESTION # 323
What kind of data can Import Sets use to populate tables in ServiceNow?

A. CSS, SOAP, and Excel
B. XML. CSV, and Excel
C. XML, SOAP, and CSS
D. SOAP, REST, and XML

Answer: B

Explanation:
In ServiceNow,Import Setsallow administrators toimport and transform datafrom external sources into ServiceNow tables. The platform supports multiple file formats for importing data, includingXML, CSV, and Excel.
XML (Extensible Markup Language)
Used for structured data exchange between systems.
ServiceNow canimport XML filescontaining records formatted according to its schema.
CSV (Comma-Separated Values)
One of the most common formats for bulk data imports.
ServiceNow can processCSV filesand map them to target tables.
Excel (XLS/XLSX)
ServiceNow allows direct imports fromMicrosoft Excel spreadsheets.
Users can upload Excel files via the Import Set UI.
Supported Data Formats for Import Sets:
Import Data:The user uploads a supported file (XML, CSV, or Excel) into an Import Set table.
Mapping:The imported data is mapped to target tables using aTransform Map.
Transformation & Processing:Data is transformed, validated, and inserted into the correct destination tables.
How Import Sets Work in ServiceNow:
A: CSS, SOAP, and Excel#CSS is a styling language, and SOAP is a protocol, not a data format.
C: SOAP, REST, and XML#SOAP and REST areweb service protocols, not file formats used for import sets.
XML is valid but alone is insufficient.
D: XML, SOAP, and CSS#SOAP and CSS are incorrect as they are not standard import file formats.
Why Other Options Are Incorrect:
ServiceNow Documentation:Importing Data into ServiceNow
CSA Exam Guide:Coverssupported data formats for Import Sets (XML, CSV, and Excel).

NEW QUESTION # 324
Knowledge articles within a knowledge base are grouped by category.

A. False
B. True

Answer: B

Explanation:
InServiceNow, knowledge articles within aKnowledge Base (KB)aregrouped by categoriesto help users easily find and navigate relevant information.
Hierarchical Structure:
Categories can haveparent-child relationships, allowing forsubcategories.
Example:
Key Features of Knowledge Article Categorization:nginx
CopyEdit
ITSupport
### Hardware
# ### Laptops
# ### Printers
### Software
# ### Windows
# ### MacOS
Improved Search & Filtering:
Users can filter knowledge articlesby categoryin the Service Portal, Knowledge Management homepage, or in the Global Search.
Permissions & Visibility Control:
Categories can havespecific user criteriato restrict access to certain articles based on roles or groups.
Article Organization & Management:
Knowledge managers canreassign articlesto different categories if needed.
Knowledge Base (KB) articlesare always assigned to acategoryfor structured organization.
Without categories, articles would be unstructured and difficult to locate.
Knowledge Management Overview
Knowledge Management in ServiceNow
Creating and Managing Knowledge Categories
Knowledge Base Categories
Why the Answer is True?References from ServiceNow CSA Documentation:Final Verification:Answer is
100% correct and aligned with official ServiceNow Certified System Administrator (CSA) documentation.

NEW QUESTION # 325
When designing a flow, how do you reference data from a record, in that flow?

A. Add the table reference using the slush bucket
B. Use the condition builder to specify the desired values
C. Drag the data pill onto the flow definition
D. Drag the table icon onto the flow definition
E. Specify the source table on the data pill related list

Answer: C

Explanation:
Reference:
https://developer.servicenow.com/dev.do#!/learn/learning-plans/paris/citizen_developer/app_store_learnv2_flow

NEW QUESTION # 326
How can an administrator modify the layout of a form using Table Builder?

A. By editing system scripts
B. By altering the page header theme
C. By configuring form sections
D. By changing the database schema

Answer: C

Explanation:
Table Builderis aServiceNow featurethat allows administrators tomodify table structures, configure forms, and manage relationshipswithin a visual interface.
When modifying form layouts inTable Builder, administrators can:
#Add, remove, or rearrange fieldson the form.
#Create new form sectionsto organize fields logically.
#Configure default valuesand field properties.
#Manage related listsand relationships between tables.
Option B (Changing the database schema)is incorrect because modifying form layouts does not require schema changes (though Table Builder can modify schemas, it's not necessary for layout changes).
Option C (Editing system scripts)is incorrect because form layout changes do not require scripting.
Option D (Altering the page header theme)is incorrect because themes affect the UI appearance, not form structure.
#Reference:ServiceNow Platform Fundamentals - Table Builder & Form Configuration

NEW QUESTION # 327
......

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Enhance Your Exam Preparation with ServiceNow CSA Questions

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ServiceNow Certified System Administrator Sample Questions (Q322-Q327):

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